1.What should I do if the accessories I receive are damaged or have quality issues?
If the accessories you receive are damaged or have quality issues, please contact our customer service team within 7 days of receiving the product and provide relevant photos or video evidence. We will offer return or exchange services to ensure your shopping experience is unaffected.
2.Can I return or exchange my order? What are the conditions?
You can request a return or exchange within 10 days of receiving the product, provided it has not been worn, remains undamaged, and retains its original packaging and tags intact. For non-quality-related returns or exchanges, you will need to cover the shipping costs. Please note that customized accessories are not eligible for return or exchange due to their special nature.
3.How do I proceed with a return or exchange?
Contact our customer service team and explain the reason for the return or exchange. We will provide you with detailed instructions and the return address. Once we receive the returned item and verify its condition, we will promptly process your refund or exchange. Refunds will be issued to your original payment method.
